Refund policy

 

No refunds policy

All sales are final. NO REFUNDS, NO RETURNS, NO EXCHANGES, AND NO CANCELLATIONS

Damages and issues
Please inspect your order upon reception and contact us within a week of your order's shipment if the item is defective, damaged, or incorrect. This way, we can evaluate the issue and make it right.

NO Exchanges
All sales are final, and no exchanges will be allowed.

Exceptions

To request a refund for damaged goods (does not refer to currier packaging), please contact us at dtmfshop@merchexp.com within 7 days of receiving your order.

WHY WAS MY ORDER CANCELLED?

We love the excitement around our Sapo Concho stuffed animals, but to make sure everyone gets a chance to adopt one, we’ve set a strict purchase limit:

• Maximum of 2 Sapo Concho per order

• Only 1 order per customer

If you try to place another order after your first, or purchase more than the allowed quantity, your order will be automatically cancelled.

This policy helps us keep things fair and ensures that more fans can enjoy their own Sapo Concho.

We appreciate your understanding and support! 💚🐸